# Manage your RUIT subscription

Where you see when your plan renews, how to open the Stripe portal and what you do there: change your card, change plan and cancel.

_Updated: 2026-11-03 · Source: https://ruit.es/en/docs/manage-your-ruit-subscription/_

You can see your subscription in **Settings → Your plan**, and you manage it in the **Stripe
customer portal**: that is where you change your card, change plan and cancel. RUIT has no screens of
its own for that. Only the owner of the organization sees the billing and can get into the portal.

## When it renews and how much you will pay

At the top of **Your plan**, the date reads **Renews on** followed by the day the period you have
paid for ends. Further down, in **Billing**, **Next charge** shows that same day and the amount that
will be charged. [Your plan](https://ruit.es/en/docs/your-plan/) explains what each part of the page means.

## How to open the portal

There are two ways in, and both lead to the same portal:

- In **Your plan**, inside **Billing**, the **Payment method** row has the **Manage** button.
- **Change plan**, at the top of **Your plan**, opens the plans window. If you already have a plan,
  the cards cannot be pressed and the window says **To change plan, use the customer portal**, with
  the **Customer Portal** button.

> **Note:** In the browser, the portal opens in the same tab, and when you are done you go back to RUIT from the
> portal itself. In the mobile or desktop app it does not open right there: **you get a link to the
> portal by email**, and RUIT confirms it with **Manage your subscription**.

## What you do in the portal

| What | How |
|---|---|
| Change your card | Add the new payment method and remove the old one. Future charges go to the new one |
| Change plan | Choose another of the paid plans, **Starter**, **Plus**, **Pro** or **Business**, monthly or yearly |
| Cancel | Cancel the subscription from there |
| See your invoices | They are also in **Your plan**, as [Your RUIT subscription invoices](https://ruit.es/en/docs/your-ruit-invoices/) explains |

Before you confirm a plan change, the portal shows you what you will pay and from what date it
applies. Not every change takes effect straight away: some, such as going from yearly to monthly,
wait until the end of the period you have already paid for. RUIT receives the change as soon as
Stripe applies it, and your plan updates by itself.

> **Warning:** If you have one of the old plans, **Basic**, **Premium** or **Premium Founder**, **Your plan** has no
> button to change it: write to us in the chat and we will help you move to one of the current plans.

## If you cancel

The portal tells you until when you keep the plan. When it ends, your organization moves to
**Free**, the free plan: nothing is deleted, but what your plan added stops and, if you have more
connected accounts than **Free** allows, the rest are paused.
[What keeps working without a plan](https://ruit.es/en/docs/what-keeps-working-without-a-plan/) explains it.

## Refunds

There is no button to request them, either in RUIT or in the portal: **we handle refunds by hand**,
so ask for them through the chat.

- [Your plan](https://ruit.es/en/docs/your-plan/)
- [RUIT subscription plans](https://ruit.es/en/docs/ruit-subscription-plans/)
- [What keeps working without a plan](https://ruit.es/en/docs/what-keeps-working-without-a-plan/)