# Reply to messages and negotiate offers from RUIT

How to reply to a buyer, with an AI draft if you want, and how to accept, reject, counter and send offers on each marketplace.

_Updated: 2026-10-15 · Source: https://ruit.es/en/docs/reply-and-negotiate-offers/_

From a conversation's chat you reply to the buyer, with an AI draft if you want, and, on Wallapop
and Vinted, accept, reject or counter their offers without leaving RUIT.

## Replying

Write in **Type a message**, at the bottom of the chat, and press `Enter` or the round button.
Only text is sent: to send photos or files, use the marketplace's app.

Your reply goes out through each marketplace's own route: on Wallapop and Vinted, through the
[extension](https://ruit.es/en/docs/install-the-extension/), and on eBay, directly. The other marketplaces have no
chat in RUIT.

The message appears in the chat straight away, with a clock while it goes out. If it does not go
out, the clock turns into a red warning and RUIT tells you why, for example
**Message failed to send** and the reason. A message that did not go out is not retried
automatically: send it again.

## AI reply suggestions

The **Suggest reply with AI** button, next to the message box, drafts a reply. RUIT sends nothing
on its own: the draft stays there for you to review.

1. Open the conversation and press **Suggest reply with AI** (1), the sparkle button next to the
   message box.

2. The draft appears above the message box, with the **AI suggestion** label.

3. Press **Use** (2) to move it into the message box, or **Edit** (3) to move it there and keep
   writing in it. The X, **Dismiss**, removes it.

4. Review it and send it like any other message.

_Screenshot: The chat with an AI draft above the message box: the AI suggestion label, the proposed text, the Use and Edit buttons and the X to dismiss it_

The AI draft. Nothing goes out until you press send.

### What it takes into account

It reads the conversation at that moment, its latest messages and the listing's title and price,
and answers in the buyer's language. It can propose a price, but it never treats an offer as
accepted. Always check measurements, condition and details before sending.

### When it is available

- Only on **Wallapop and Vinted**, and in conversations where you are the seller. In an eBay
  conversation or a purchase, when you press the button you will see
  **AI suggestions are not available for this conversation.**
- There has to be a received message to reply to. If there is none, you will see
  **There is no received message to reply to.**
- The extension has to be connected, because the conversation is read live. If it is not, you
  will see **Connect the RUIT extension to generate suggestions.**
- It is a paid feature: if your plan does not include it, the button shows you the plans.

## The offers

Offers show up in the chat as a card with their status: **Pending**, **Accepted**, **Rejected**,
**Expired**, **Redeemed** or **Cancelled**. On Vinted they arrive with their price. On Wallapop
they arrive without it: press **View** and RUIT loads the offer's details.

While the buyer's offer is still pending, the card has **Accept**, **Reject** and **Counter**. On
Vinted, only when you are the seller and the transaction is still open; on Wallapop, after
pressing **View**. The offers you make have no buttons.

_Screenshot: A Wallapop offer in the chat after pressing View: the Offer label, the Pending status, €850.00 with the original price struck through, and the Accept, Reject and Counter buttons_

The offer after pressing **View**: **Accept** (1), **Reject** (2) and **Counter** (3).

### Making a counter-offer

1. Press **Counter** on the card.

2. Type the amount in **New price (€)** (1), in whole numbers.

3. Press **Send** (2). To leave it without sending, press the X.

_Screenshot: The offer card with the New price (€) field open, the Send button and the X to cancel_

The counter-offer, before sending it.

If it goes through, the card changes to show **Offer Accepted**, **Offer rejected** or
**Offer Countered**. If not, you will see **Could not complete the offer action**. When the cause
is the extension, **Extension Issue** also opens, with the **Go to Linked Accounts** button. If
the extension did not respond in time, the notice asks you to check that you are logged in to the
marketplace and also has **Open Wallapop** or **Open Vinted**, depending on the conversation.

### Making an offer yourself

On Vinted you can propose a price yourself with **Send offer**, next to the message box. It
appears in the conversations where you are the seller and that already have an open transaction.

## What you can do on each marketplace

| Action | Wallapop | Vinted | eBay |
| --- | --- | --- | --- |
| Reply | Yes, with the extension | Yes, with the extension | Yes |
| AI reply suggestion | Yes, when you are the seller, with the extension | Yes, when you are the seller, with the extension | No |
| Accept, reject and counter | Yes, after pressing **View** | Yes, when you are the seller and the transaction is still open | No: they are handled on eBay |
| Make an offer yourself | No | Yes, under the same conditions | No |

- [Your unified message inbox](https://ruit.es/en/docs/the-message-inbox/)
- [How to install the RUIT extension](https://ruit.es/en/docs/install-the-extension/)