# Subscribe to a plan

How to subscribe to a plan from the plans window, the 14-day free trial, what Stripe's payment screen asks for and how long the plan takes to activate.

_Updated: 2026-11-03 · Source: https://ruit.es/en/docs/subscribe-to-a-plan/_

You subscribe to plans in the plans window. It opens with **Choose a plan** or **Change plan**, in
**Settings → Your plan**, and also when you tap any padlock in the app.

1. At the top, choose how to pay: **Monthly** or **Yearly**.

2. On the card of the plan you want, press **Start with** followed by its name.

3. Pay on the Stripe screen.

Above the cards, **Buying for:** says which organization the plan is charged to. What happens when
you press the button depends on where you are:

| Where you press it | What happens |
|---|---|
| In the browser | The app opens Stripe's payment screen in the same tab. |
| In the mobile or desktop app | Nothing opens: RUIT **sends you an email** with the payment link and lets you know with **Almost there!**. You finish paying from that link. |

It is the same payment in both cases. There are no purchases through the App Store or Google Play,
so a plan you subscribe to from your phone looks exactly the same on your computer: it is one single
subscription.

## The free trial

If you have never used the trial, the Plus card has the **Try 14 days free** button. It gives you 14
days of Plus with no card and without going through Stripe, and RUIT confirms it with
**Your trial is live**. RUIT's welcome flow also offers it to you at the end.

While it lasts, **Your plan** shows the plan **on trial** and until which day. When it ends you go
back to Free if you have not subscribed to a plan. What you buy on Stripe's payment screen never
comes with a trial: it is charged on the spot.

## What the payment screen asks for

1. **Your payment method**, from the ones Stripe offers you on that screen.

2. **Your billing details and your country.** With the country, the tax is worked out by itself and
   added to the price, which the cards showed without VAT.

3. **Your tax ID**, if you are buying as a company.

4. **Accepting the terms of service.** You have to do it to be able to pay.

There is no field for promo codes. Any discounts you are entitled to, such as the yearly billing
launch offer or the one from a referral link, come already applied.

## After paying

You come back to RUIT and see **Subscription active**, with the **Get started** button. While you
read it, the app asks the server whether your plan is on record yet, and it keeps asking for about
**30 seconds**.

It almost always gets there sooner. If Stripe takes longer than that, nothing has failed: the app
changes the message to **Payment received. Your plan is still being activated, which can take a few
moments.** and stops waiting. **The next time you open the app, the plan is there.**

> **Warning:** There is one case that does not sort itself out: **paying without being signed in**. RUIT keeps that
> payment and links it later using the email, but if that email belongs to two different accounts, it
> cannot decide which one is yours. If this has happened to you, **write to us** and tell us the email
> you paid with.

## If something goes wrong

| What you see | What has happened | What to do |
|---|---|---|
| **Payment cancelled** | You cancelled on the Stripe screen | You have not been charged anything. **See plans** takes you back to **Your plan** to try again |
| The cards cannot be pressed and **Your current plan** shows at the top | Your organization already has an active plan | [Manage your RUIT subscription](https://ruit.es/en/docs/manage-your-ruit-subscription/) explains how to change it |
| **Only the owner of your organisation can change its plan.** | You are not the organization's owner | Ask whoever is |
| **We could not start the checkout. Please try again.** | Opening the payment screen failed, and there is no half-finished charge | Press again and, if it keeps happening, write to us |

If you have already paid and the plan does not appear,
[Payment and subscription problems](https://ruit.es/en/docs/payment-and-subscription-problems/) covers it.

- [RUIT subscription plans](https://ruit.es/en/docs/ruit-subscription-plans/)
- [Your plan](https://ruit.es/en/docs/your-plan/)
- [What keeps working without a plan](https://ruit.es/en/docs/what-keeps-working-without-a-plan/)