Subscribe to a plan

How to subscribe to a plan from the plans window, the 14-day free trial, what Stripe's payment screen asks for and how long the plan takes to activate.

Difficulty: Easy 4min read

Table of Contents

The free trial
What the payment screen asks for
After paying
If something goes wrong

You subscribe to plans in the plans window. It opens with Choose a plan or Change plan, in Settings → Your plan, and also when you tap any padlock in the app.

At the top, choose how to pay: Monthly or Yearly.
On the card of the plan you want, press Start with followed by its name.
Pay on the Stripe screen.

Above the cards, Buying for: says which organization the plan is charged to. What happens when you press the button depends on where you are:

Where you press it	What happens
In the browser	The app opens Stripe’s payment screen in the same tab.
In the mobile or desktop app	Nothing opens: RUIT sends you an email with the payment link and lets you know with Almost there!. You finish paying from that link.

It is the same payment in both cases. There are no purchases through the App Store or Google Play, so a plan you subscribe to from your phone looks exactly the same on your computer: it is one single subscription.

The free trial

If you have never used the trial, the Plus card has the Try 14 days free button. It gives you 14 days of Plus with no card and without going through Stripe, and RUIT confirms it with Your trial is live. RUIT’s welcome flow also offers it to you at the end.

While it lasts, Your plan shows the plan on trial and until which day. When it ends you go back to Free if you have not subscribed to a plan. What you buy on Stripe’s payment screen never comes with a trial: it is charged on the spot.

What the payment screen asks for

Your payment method, from the ones Stripe offers you on that screen.
Your billing details and your country. With the country, the tax is worked out by itself and added to the price, which the cards showed without VAT.
Your tax ID, if you are buying as a company.
Accepting the terms of service. You have to do it to be able to pay.

There is no field for promo codes. Any discounts you are entitled to, such as the yearly billing launch offer or the one from a referral link, come already applied.

After paying

You come back to RUIT and see Subscription active, with the Get started button. While you read it, the app asks the server whether your plan is on record yet, and it keeps asking for about 30 seconds.

It almost always gets there sooner. If Stripe takes longer than that, nothing has failed: the app changes the message to Payment received. Your plan is still being activated, which can take a few moments. and stops waiting. The next time you open the app, the plan is there.

If something goes wrong

What you see	What has happened	What to do
Payment cancelled	You cancelled on the Stripe screen	You have not been charged anything. See plans takes you back to Your plan to try again
The cards cannot be pressed and Your current plan shows at the top	Your organization already has an active plan	Manage your RUIT subscription explains how to change it
Only the owner of your organisation can change its plan.	You are not the organization’s owner	Ask whoever is
We could not start the checkout. Please try again.	Opening the payment screen failed, and there is no half-finished charge	Press again and, if it keeps happening, write to us

If you have already paid and the plan does not appear, Payment and subscription problems covers it.

RUIT subscription plans Your plan What keeps working without a plan

Video

Video not recorded yet: Subscribing to a plan from the plans window

View as Markdown