Manage your RUIT subscription

You can see your subscription in Settings → Your plan, and you manage it in the Stripe customer portal: that is where you change your card, change plan and cancel. RUIT has no screens of its own for that. Only the owner of the organization sees the billing and can get into the portal.

When it renews and how much you will pay

At the top of Your plan, the date reads Renews on followed by the day the period you have paid for ends. Further down, in Billing, Next charge shows that same day and the amount that will be charged. Your plan explains what each part of the page means.

How to open the portal

There are two ways in, and both lead to the same portal:

• In Your plan, inside Billing, the Payment method row has the Manage button.
• Change plan, at the top of Your plan, opens the plans window. If you already have a plan, the cards cannot be pressed and the window says To change plan, use the customer portal, with the Customer Portal button.

What you do in the portal

Before you confirm a plan change, the portal shows you what you will pay and from what date it applies. Not every change takes effect straight away: some, such as going from yearly to monthly, wait until the end of the period you have already paid for. RUIT receives the change as soon as Stripe applies it, and your plan updates by itself.

If you cancel

The portal tells you until when you keep the plan. When it ends, your organization moves to Free, the free plan: nothing is deleted, but what your plan added stops and, if you have more connected accounts than Free allows, the rest are paused. What keeps working without a plan explains it.

Refunds

There is no button to request them, either in RUIT or in the portal: we handle refunds by hand, so ask for them through the chat.