Check that the extension is connected

Where to see in RUIT whether your extension is connected, what each state of the Chrome icon means and how long the app takes to notice when it drops.

Difficulty: Easy 8min read

Table of Contents

1. Open Settings → Extensions
2. Press “Sync status”
3. If it says Disconnected, look at the Chrome icon
What keeps the connection up
How long RUIT takes to notice it has dropped
If it fails while you are working
What you have achieved
If something is off

In this guide you check whether your Chrome extension is connected to RUIT and learn to read what it tells you when it is not. It takes one minute. The place to look is the app, not the browser: the Chrome icon only speaks for the install in front of you, while the app shows you all of yours and the accounts that hang off each one.

You need the extension installed in at least one browser.

1. Open Settings → Extensions

Each install of the extension shows up as a card with its name, the browser, a short identifier and a colored dot with its status: Connected in green, Disconnected or Uninstalled in gray. Below the card are the marketplace accounts that work from that browser, with their icon and their name.

If you work from several computers, you will see one card per machine. You can name them with the Edit name pencil, so you know which is which.

2. Press “Sync status”

The colored dot is a snapshot of the moment you opened the screen, not a live indicator. If you have just opened the browser or just signed in, press Sync status, top right, and the card refreshes. On the phone, pull the list down.

Video not recorded yet: Seeing the extension's status in Settings

3. If it says Disconnected, look at the Chrome icon

Click the RUIT icon in the Chrome toolbar. A small panel opens with a colored dot, a title and a button, and the title tells you what is going on with that install:

What the panel says	What it means	What to press
Extension connected	All in order. If the app said otherwise, that was the old snapshot: press Sync status	Nothing
Sign in to Ruit	The extension does not have your RUIT session in this browser	Sign in
Connecting…	It is re-establishing the connection; it usually takes a few seconds	Wait; the panel refreshes by itself
No connection to Ruit	It could not connect: no internet, or the server is not answering	Try again
Couldn’t get the status	The panel could not read the status	Close it and open it again in a few seconds
Your plan doesn’t include connected accounts	Your account does not have the connected-accounts feature active, which is free and comes with every new account	See plans; if you have just changed plan, sign in to RUIT again

The icon itself warns you before you open the panel, with a badge on top of it:

Badge on the icon	What it means
Red exclamation mark	Your RUIT session in that browser has expired. Sign in again at ruit.es and the extension comes back on its own
Orange arrow	That version of the extension is no longer supported: update it. This badge takes precedence over the red one
No badge	All is well. There is no green badge: the absence of a warning is the sign that everything is in order

What keeps the connection up

The extension runs on your RUIT session in that same browser, not on the marketplace one. If you sign out of ruit.es there, the extension goes to sleep even though it is still installed; if you close the browser altogether, it ceases to exist for RUIT until you open it again.

While the browser is open, the extension sends a signal every 10 seconds, and RUIT treats the connection as alive for 30 seconds after the last one. If it drops, the extension retries on its own: it waits between 2.5 and 5 seconds and keeps doubling the wait up to a maximum of one minute; if the drop was caused by a restart of our server, it is back in under a second. You do not have to do anything.

How long RUIT takes to notice it has dropped

Half a minute at most. If the browser closes normally, the extension says goodbye and the card switches to Disconnected as soon as you open the screen again. If the machine goes to sleep or the network drops all at once, there is no goodbye: RUIT waits those 30 seconds and then gives it up as dropped.

The warning comes a little later. RUIT waits 15 seconds more before marking your accounts as disconnected and sending you the notification, so that a flicker in the network does not fill the app with alarms.

Warning

While the browser you connected a Wallapop or Vinted account from is closed or offline, RUIT pauses the automatic work on that account as soon as it gives that browser up as dropped, without waiting for any deadline, and the app shows the account as expired. Another browser of yours that is not signed in to that account does not resume it. One that is signed in to that same Wallapop or Vinted account can take over: RUIT moves the account to it when you reconnect the account from the app, and it can also move it without you doing anything when a price drop from a rule or deleting a listing’s copy is due on that account. From then on, the work carries on from that browser.

When the account’s browser connects again, RUIT picks the work back up on its next pass without you having to do anything. There are two exceptions: a Vinted account that goes about seven days without that browser comes back expired, and if you have deleted that browser’s card, the work on its accounts no longer carries on by itself, in that browser or in another one. In both cases you have to reconnect the account from the app.

Some work does more than wait:

Bulk publishing, renewing several listings at once and relisting after a sale. The products that were going to that account wait at most 48 hours and are then marked as failed.
Deleting the copies of a listing. When a listing is deleted on one of your marketplaces, RUIT deletes its copies on the others. The copy on that account waits at most 48 hours; after that RUIT stops trying and the copy stays published, so you will have to take it down yourself.
Pricing rules, if you have another browser open that is not signed in to that same account. Each price drop fails instead of waiting. RUIT tries again every hour and, after three failures in a row, that listing leaves its rule: even when the browser comes back, the rule no longer lowers its price. If you have deleted that browser’s card, this happens with any browser you have open, even one signed in to that account, until you reconnect the account from the app.

If it fails while you are working

A warning that blocks the screen appears, titled Extension Issue, with a label that says which of the three cases it is:

Label	What happened	What to do
Extension Required	The extension was not connected when RUIT needed it	Open the browser where you use it. If you reinstalled it or changed browser, press Go to Linked Accounts and then Sync Accounts
Connection Lost	It dropped halfway through the operation	The same: check the browser and, if you have changed extension, sync your accounts
No Response	The extension was connected but did not answer within 45 seconds	It is almost always the marketplace session that has expired: press the Open button with the marketplace’s name, sign in there and try again

What you have achieved

You can read the status of each of your extensions from the app, and tell a problem with the extension (your RUIT session in that browser) from a problem with the marketplace (its own session).

Next step: if you have more than one computer, read using several extensions at once, because each marketplace account works from a single browser: the last one it was connected from or the one RUIT moved it to.

If something is off

The app says Disconnected and the icon’s panel says connected. The card was an old snapshot: press Sync status.
It shows Uninstalled. You removed the extension from that browser. Its accounts are still in RUIT, but they do not sync until they move to another of your extensions, the one in another browser or the one you reinstall in that browser, as the warning above explains. You can delete the card with the trash can; RUIT shows you first which accounts are affected. Once you delete it, that no longer happens on its own: you have to reconnect those accounts from the app.
You cannot delete a card. Only disconnected ones can be deleted: disconnect that extension first, or wait for RUIT to give it up as dropped.
The badges on the icon show their text in Spanish even if you use the app in another language. That is how it is today; their meaning is the one in the tables above.

Install the extension Using several extensions at once

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